We only replace items if they are defective or damaged, keep in mind our products are made from recycled wood so there should be a reasonable expectation of nail holes and general recycled wood markings. If you have any issues please send us an email at firstname.lastname@example.org.
To return your product, you should mail your product to: 318 Oroua Valley Road, RD7 Feilding 4777
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item unfortunately!